Is worker burnout a problem for your agency? Please state if your agency serves an urban, suburban, or rural area.

How does your agency use call volume to manage staffing levels per shift? Are there minimum staffing guidelines?

Cultural competency training aims to help health providers deliver more effective care to people of different cultural/ethnic groups through understanding cultural differences and examining their own health-related values and beliefs. Have you received this type of training through work? Please describe.

If you have had cultural competency training, has it improved your ability to provide better care, and in what ways? If you have not had this type of training, have you had an experience with a patient of a different cultural/ethnic group in which cultural competency training might have enabled you to provide better care?

What is your shift length or work schedule and how does it impact the quality of care you are able to deliver? What is ideal for maintaining high levels of patient care?